Shobhit Patil

Director at Enterprise Social Media

Has an MSc in International Marketing specialising in Social Media from Strathclyde University in Scotland. His specialism is understanding how social media can be applied to businesses to improve multichannel sales and customer relationship management. Shobhit created a methodology for companies to turn online conversation into online sales and has created another methodology to retain customers by refining the link between CRM and online customer conversations.