Online Reputation Management

Online Reputation Management

By monitoring relevant online conversations and tracking audience opinion about your business, Enterprise Social Media’s CRM activities make sure that you capitalise on every positive impression expressed about you and also never miss the occasional negative comment that finds its way on social media, enabling you to take timely action thus preventing adverse repercussions on the reputation of your brand in the market.
We also monitor the sentiments of the clients, along with analysing the popular trends in order to make you aware of who your loyal clientele are, along with identifying influential people who could act as your brand advocates.